hub services call center
Manufacturers produce drugs for rare and serious conditions, requiring focused distribution networks with complex and expensive process.

Hubs are tasked to improve patient outcomes, while managing multiple stakeholders in the process.

ParcelShield provides HUB Services partners with a truly unmatched end-to-end suite of solutions necessary to meet these complex set of needs.  

  • Monitor package delivery process and intervene when needed to ensure on-time delivery
  • Provide patients with real-time package tracking delivery updates
  • Hub team members gain access to ParcelShield package delivery experts who can manage package delivery with carriers (FedEx, UPS, USPS)
  • Capture proper documentation to support Proof of Delivery (POD) and ensure successful audit
  • ParcelShield is HIPAA Compliant and SOC 2 Type II Certified

Through use of ParcelShield intelligent parcel management technology and enhanced delivery network, Hubs can improve patient care and outcomes, which is critical to their success.

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  • Download Pharma Hub Services DataSheet

Solutions Built For

Pharma HUB Services

ParcelShield® Protector

Take control of your UPS & FedEx medical delivery—even through adversity.

ParcelShield® Tracker

Increase your USPS visibility and medical package monitoring.

ParcelShield® SmartView™

Empower your customers with real-time visibility.

ParcelShield® Proof of Delivery

Validate the delivery of every medical package shipped.
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ParcelShield® Pharma Hub Solution

Key Features & Benefits

hub services call center

Simplify the path from pharma manufacturer to patient – Improving Patient Care and Outcomes

Enhancing the patient engagement is critical to hub service providers who are focused on improving patient care and outcomes. Hub service providers can efficiently enable pharmaceutical manufacturers to have more visibility in the patient journey and deliver better outcomes for the patient.

  • Increase visibility across the package delivery journey
  • Leveraging proprietary tracking data, analytical and insights
  • Proactive digital patient communication solution to enhance engagement
  • Artificial intelligent and machine to predict delays and prevent loss
  • improve the patient care and better healthcare outcomes
35.5%
Improved patient availability and delivery success
ParcelShield® Whitepaper

Merge Manpower with Processing Power

What happens when man and machine start working in harmony? Check out our latest whitepaper for real-world examples of how the most successful specialty pharmacies are combining skilled workforces with machine-learning A.I. to create a better medication delivery experience for their patients.

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  • Download WhitePaper

Customer Case Study

Prominent Specialty Pharmacy Avoided $13.9 Million in Lost Revenue during Hurricane Irma

A leading healthcare provider with national distribution out of multiple locations across the U.S. was experiencing high re-ship rates due to medications not being delivered by the carriers on the original committed date.
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