Enhance the Patient Experience

The ParcelShield® Platform Improves Package Delivery and Patient Experience:

ParcelShield® Platform monitors the packages you ship via the USPS, keeping your patients informed throughout the package delivery process, and reducing your parcel management costs — at all points in transit.

  • When the package ships: “What is the expected delivery schedule?”
  • When the package is delayed: “Is my shipment going to be late?”
  • When the package is waiting: “Is my medication ready for pick-up at the post office?”
  • When the package is delivered: “Was my shipment delivered successfully?”

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Accuracy at predicting exact-day delivery. The USPS typically can predict 50.3% accuracy. 

Package Delay

Receive notification – When a shipment delivery is going to be late. 

Package Waiting for Pickup

Know when a package is ready for pick-up at the post office.

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ParcelShield Platform

Key Features & Benefits

Cut Down on Unnecessary Costs

By utilizing the ParcelShield® Platform, your pharmacy will see significantly increased efficiencies, which will yield better revenue cycle metrics across the board.

  • Reduce call center labor costs by slashing the number of inbound WISMO calls.
  • Reduce reships by minimizing unclaimed return to sender (RTS) packages.
  • Reduce compliance issues by achieving higher adherence rates.
  • Reduce freight expenses by optimizing your carrier service levels.
  • ParcelShield is SOC 2 Type II Certified, Learn More

Improve Your Pharmacy Operations

Receive critical feedback that can immediately improve all future shipment scheduling with the ParcelShield® Platform detailed carrier analysis. And with our advanced failed delivery metrics, you can identify bad addresses to avoid unnecessary reships and get those medications where they really need to go—into the hands of your patients.

Increase Visibility Across Multiple Delivery Networks

Proactively manage patient expectations and reduce time-consuming “Where is my order?” With ParcelShield® Platform pharmacy can proactively communication delivery information to patients. With pharmacy-branded, patient-facing UI/UX, the ParcelShield® Platform can ensure patient satisfaction throughout the entire delivery.

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