ParcelShield® Announces Availability of Engage
Robotic Process Automation (RPA) Helps Specialty Pharmacies Improve Patient Engagement and Reduce Costs
ORLANDO, Fla., October 5, 2021 — ParcelShield® Holdings, LLC (“ParcelShield”), the leading provider of technology-enabled predictive parcel tracking and patient engagement solutions for the healthcare industry, today announced the availability of ParcelShield® Engage, a suite of highly customizable patient communication tools and a campaign management platform that helps specialty pharmacies drive the right balance between improving patient engagement and delivering efficiency across operations and cost management.
ParcelShield® Engage allows specialty pharmacies to enhance their digital patient engagement strategies and stay connected with members and patients according to their communication preferences. Engage provides multiple engagement applications that automate and streamline communications directly to the patient, such as refill reminders, product recalls, emergency response, and more.
“ParcelShield® Engage provides specialty pharmacies with a customizable, user-friendly platform to take control of their patient engagement performance in the way that best supports their unique customer base”, said CEO Guillermo Sollberger. “With ParcelShield® Engage, specialty pharmacies are able to proactively strike that balance between driving the best patient experience, elevating Net Promoter Scores and finding efficiencies in operating expenses.”
Additionally, ParcelShield® Engage integrates with multiple engagement systems for notifications and confirmations, such as automated calls, texts, and emails to deliver everything from ship notifications, delay notifications, delivery confirmations and more. The combination creates opportunities for more efficient customer service operations and resource management, from optimization of call center staffing and routing to automation of fulfillment kickoff processes, whether the specialty pharmacy utilizes internal teams or third-party vendors to deliver customer service.
About ParcelShield® Engage
ParcelShield® Engage covers a wide array of communication types including ship notifications, delay notifications, delivery timing estimates, and delivery confirmations. Automation and integrated campaigns are highly customizable and can easily be configured to suit individual pharmacy needs through an intuitive, easy-to-use interface. ParcelShield® Engage is designed to supports multiple Specialty Pharmacy business processes and patient communication applications; examples include:
- Refill reminders with auto-fulfillment integration
- Product recall emergency response system that can reach the impacted base faster than your internal call center
- Clinical program engagements
- Finance calls that reduce your accounts receivable working capital needs
- New patient onboarding calls
- Preferred Pharmacy and provider reminder calls
- Annual plan engagement calls
Learn more about ParcelShield® Engage by visiting here.
ParcelShield® provides predictive analytics and support services that reduce the risk for shippers and improves patient or end-user satisfaction. Currently focused in Healthcare, ParcelShield® has artificial intelligence and machine learning predictive models that provide real-time, carrier-agnostic, deliverability risk-insight to prevent package distress before it happens. And when disruption and distress are unavoidable, ParcelShield® deploys support services to track, communicate, and intercept critical packages to close the final mile, reduce loss, and deliver for the patient or end-user. For more information visit https://www.parcelshield.com